Booking Policy and Confirmation
We require a non-refundable deposit for all appointments. That is $10 deposit for treatments under $30 and $25 deposit for treatments over $30. Any changes made less than 24 hours will result in charges as per our Cancellation Policy.
Email confirmation is sent upon booking with details of payment options. Once deposit is paid, your appointment is secured. SMS text reminder is sent 24 hours prior to your appointment. On receipt of this email,/text we ask that you contact us as soon as possible if you are unable to attend your appointment.
Pure Fijian Beauty reserves the right to cancel any unconfirmed appointments.
We reserve your appointments especially for you, therefore, we request that you be courteous and respectful and call us promptly if you are unable to attend an appointment. To best utilise appointment times for all clients we need at least 24 hours’ notice for cancellations. Less than 24 hours’ notice will result in a charge of 50% of the treatment booked. This also applies to drastic appointment changes on the treatment you are booked in for.
“No Shows” will be charged 100% of the treatment booked and any Gift Vouchers will be voided.
Late Arrival will shorten your treatment time and you will be charged for the full service.
Salon treatments and products are non-refundable.
We gladly exchange if the product has given your skin a visible reaction and you have informed your therapist within 24-48 hours, or if the product is different to that of the sample shown or given to you.
We will gladly exchange products if the goods are damaged.
We do not refund gift vouchers; they are non-transferable, not redeemable for cash or products and have a 3 months validity date.
Prepaid packages are non-refundable and non-transferable.
Please choose carefully as we do not give refunds if you change your mind or simply make a wrong decision.
Your privacy is important to us.
We will never share your private details with any third party.
These policies have been put in place to ensure everything runs smoothly and you enjoy your total Pure Fijian Beauty experience.